The modern reports in QuickBooks Online prioritize "active" accounts. If the report includes comparisons such as Year-To-Date or Prior Period, the accounts do not remain in a consistent order (within the account type).

I was told in chat support yesterday that this is how the program is designed and intended to operate...

Reorders accounts based on activity

Pushes zero-current-period accounts down

Makes the income statement shift month to month

That clashes with standard financial reporting practice.

What’s going wrong

QuickBooks “modern view” is trying to be helpful by:

Emphasizing accounts with current activity

De-emphasizing inactive ones

But the downside is:

Your chart of accounts order gets ignored

Your financials lose consistency, which is not ideal under Generally Accepted Accounting Principles.

THIS IS MAKING THE SOFTWARE NOT SUITABLE FOR USE.

Manually rearranging in Excel is time consuming and vulnerable to human error. I shouldn't have to be a computer programmer or pay thousands for customized add-ons for reports to generate in an acceptable way.