The Detailed P&L and Summary P&L Total Expenses are different
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Subhanan Sahoo
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Subhanan Sahoo
Karen Laney This could be related to cash/accrual settings issue.
Here is some context and temporary workaround, while we fix this permanently.
What is the existing issue?
When accountants access their client’s company, the accounting method preference (Cash vs Accrual) is not being honored correctly.
Even if the company is set to Accrual basis, reports may still open in Cash basis. Changing the accounting method manually works only temporarily, once the report is reloaded, it reverts back to Cash basis again.
What is the temporary workaround?
- Go to the client company - The accountant must log into or open the affected client’s company.
- Open “My Menu” - Navigate to the My Menu option in the UI.
- Click on “Report option" - Inside My Menu, select Report Option
- Re-open reports after waiting for ~5 minutes
Why this works:
Opening the 'Report Option' page via My Menu triggers a backend refresh that re-syncs the accounting method preference for that client.
Important note:
This is only a temporary workaround. A permanent fix is planned and expected soon (by next week).
Video reference: https://www.loom.com/share/6b6948d167c14d90b4fdef3d20c8e949
cc: Aditi Sahani Erin Hutton Nipun Bhatia
Subhanan Sahoo
Karen Laney Thanks for sharing the feedback. We did try to replicate the issue but failed.
Could you please help here by sharing a video of what you are experiencing and the expected results?
Alternately, you can block 15 mins on my calendar and we can go through the issues you are having with Modern reports.
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