Hello,

I am writing to formally request that QuickBooks Online continue to support and not restrict the ability for users to self-process payroll taxes and filings under lower-tier payroll plans.

For many small businesses, the option to manually manage and submit payroll tax filings is not only sufficient, but preferred. It allows for direct oversight, independent verification, and flexibility in how and when filings are completed. This is especially important for businesses that already have established processes or work with external accountants.

Limiting or degrading this functionality—whether directly or indirectly through system errors, blocked workflows, or forced upgrade prompts—creates unnecessary disruption. Core payroll functions, including the ability to verify prior filings and proceed with payroll processing, should remain stable and accessible regardless of subscription tier when users are explicitly responsible for their own tax submissions.

The current issue I am experiencing, where the system fails to verify previously filed tax forms, is a clear example of how essential functionality is being impacted. This is not a feature enhancement request—it is a reliability issue affecting a fundamental workflow. When the system introduces barriers that prevent payroll from being processed, it undermines trust and creates operational risk.

Maintaining support for self-service payroll tax handling is important for several reasons:

It respects different business needs and levels of service required

It avoids forcing unnecessary upgrades for users who do not need full-service payroll

It ensures continuity and reliability in critical financial operations

It supports transparency and user control over compliance processes

I strongly urge QuickBooks Online to ensure that self-processing users are not penalized through system limitations, errors, or reduced functionality. At minimum, users should be able to run payroll and proceed without interference when all required filings have already been completed.

Please confirm that self-service payroll workflows will remain fully supported and that issues like the current verification error will be resolved without requiring a plan upgrade.