new
improved
Bank Feed
Matching
Usability
New Match Update in the Bank Feed: Partial Match & Difference Allocation
You know the drill: a customer payment lands in your bank feed, but it doesn't line up to the penny with the invoice. Maybe the wire came in $18 short because of a bank service charge. Maybe the customer made a partial payment, took a discount, or paid two invoices with one deposit. QuickBooks couldn't cleanly match the amounts, so you were left recording the payment manually, forcing a workaround in Advanced Match, or worse, categorizing the deposit as new income and overstating both revenue and receivables.
This update handles it right in the match flow. When a bank transaction matches one or more invoices or bills but the amounts don't agree, QuickBooks now surfaces the difference and asks one simple question: how do you want to handle it?

Keeps partial payments open, the way your books expect.
If the customer simply hasn't paid in full yet, choose Apply received amount
. QuickBooks allocates the deposit across the matched invoices and leaves the remainder as an open balance on the invoice, so the receivable stays open for the customer's next payment. Nothing gets written off or miscategorized just to make a match work.Resolves real differences with a proper record
. If the gap is a merchant processing fee, bank charge, discount, or write-off, choose Resolve difference
. Enter the adjustment amount, payee, and category (for example Merchant service fees, Bank charges, Discounts given, or Bad debt expense), and add a memo like "spoke to customer, agreed to waive $18 fee" so there's a clean audit trail. QuickBooks records the adjustment as its own transaction, closes out the invoice, and matches the bank line, all in one step.
Works for underpayments and overpayments, in and out.
If a customer pays more than the open balance, matching the deposit automatically creates a customer credit you can apply to a future invoice or refund. No manual credit memo needed for an overpayment.
Shows its work.
When QuickBooks suggests a match with a difference, it explains the suggested allocation in plain language (which invoices, how much to each, and what the leftover amount appears to be), and the running totals at the bottom always show the bank amount, matched payments, resolved adjustments, and remaining difference. Nothing is pre-decided for you; you review and pick the option that fits.
A few answers to questions accountants have asked us:
- When does this appear?Whenever QuickBooks can confidently connect the bank transaction to open invoices or bills, for example through an invoice or reference number in the bank description, or your past matching history. It works whether the difference is $18 or $3,000; the size of the gap doesn't change the options, it just changes which choice is right for your situation.
- Which option should I pick?If the customer still owes the remainder and you expect to collect it, apply the received amount and leave the balance open. Only resolve the difference when the gap is truly settled: a fee, a discount you're granting, or an amount you're writing off.
- One note on bad debt and sales tax.If you're writing off a balance on an invoice that included sales tax and you need that tax reversed, the fully correct method is still a credit memo with a taxable bad debt item, which lowers your sales tax liability for the current period. The in-feed adjustment records the write-off as an expense but doesn't reverse sales tax. When in doubt, ask your accountant.
This is rolling out to everyone now. Take it for a spin the next time a payment comes in a little short (or a little over) and drop your feedback in the comments!