Bank Feed & Accounting Agent feedback

QBO is down again this morning and I sincerely hope Intuit is monitoring the feedback being shared on DownDetector.com and other customer forums. Recurring outages and system glitches don't just create temporary inconveniences—they have a significant impact on our ability to serve our clients. As accounting professionals, we work under strict deadlines and are entrusted with our clients' financial data. When QuickBooks Online becomes unavailable or core features fail unexpectedly, our work comes to a standstill. Deadlines are missed, meetings have to be rescheduled, accounting tasks are delayed, and we are left explaining issues that are entirely outside of our control. Beyond the lost productivity, these outages damage the trust we've worked hard to build with our clients. They expect reliability from us, and we expect the same from the software we pay a premium to use. Unfortunately, service interruptions have become frequent enough that they're no longer isolated incidents—they're becoming part of the normal experience. As subscription costs continue to increase, reliability should be improving, not declining. Intuit needs to recognize that these recurring outages have real financial and reputational consequences for the accounting professionals and businesses who depend on QBO every day.

You all have to many website, webinars and places you put things to keep up. Streamline and get rid of all the clutter. Give us a Pro Proadvisor University for QBO, IES & Desktop. Provide new updates or short videos of "what's new" doing a show and tell of the new feature. If IAS is our hub then it should be not in firm of the future. All the webinars and information we need to know it's all Frankensteined. Send us one place to communicate with us in one place. I can't keep up with all the different version of webinars you have going on. Pick a lane and let's all go down it.

With the new price changes, many of my smaller clients are not going to want to pay for their current level of subscription (plus). You are pricing out smaller businesses.

Stop creating this journal entry on our behalf. Unapplied Cash Payment Income. It's not necessary and it does not save the class when we assign it to each side of the transaction. When I refund a client with the proper transactions I do not need QBO to create this stupid JE. This causes issues when I try to explain why it's appearing on a P&L. Owners and other members of leadership keep telling me to turn it off because they don't understand why it's there.

When I click to chat, it should automatically grab my info (company, QBO ID, Email). I'd also like to be emailed a transcript of the chat that includes the ticket number assigned. An agent promised to email me and didn't. I didn't have a ticket number from the chat because it wasn't volunteered and I didn't think to ask. I had to spend another 30 minutes waiting/chatting with someone else to get the ticket number on the first chat so that I could then follow up. This way, if I need to follow up, all I have to do is reply to the chat transcript email with follow up questions instead of chatting again. All the info will be in the email. Thank you!

We turned on sales tax then turned it off. Now when we add new products or services they are automatically showing as taxable and we are forced to select a sales tax category. Non-taxable is not immediately shown and we have to search for it. It appears under Miscellaneous non-taxable. Please fix this so that the items do not show taxable when added and that the sales tax category selection is not required.

Mostly a heads up, your AI categorizing needs some help. Three transactions with the exact same description, two with the same amount, and different AI assigned accounts. If the AI had put the two with the same memo and amount in the same account that would at least sort of make sense, but it didn't even do that.

There have been Several instances where we find that our settings for various things have been changed without our knowledge. This is unacceptable and needs to stop!!!!

Please stop with all of the pop-up advertisements, product recommendations, and shameless A.I. promotion for accountant users. Every single time I log in to a client's file these days, I have to click out of no less than 4 pop-ups and it's super distracting for the accountant super user who is just trying to do their job.

If I want to change the AI description selected in bank feeds of an expense. selecting categorize doesn't do anything. I must double click the transaction and open it up.