Disagree with Mandatory Automated Form Filings and Payroll Tax Payments
under review
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Eleonora Tashkova
I strongly disagree with making the Automated Taxes and Forms feature mandatory for all new QuickBooks Online Payroll subscriptions. I would not recommend QBO Payroll to any new clients under this setup.
In my experience as a CPA and QBO ProAdvisor, fixing incorrect filings submitted by QuickBooks Payroll has been extremely time-consuming and frustrating—for both professionals and clients. When QuickBooks makes filing and payment automatic, users lose critical control and visibility, and it becomes very difficult to correct issues after the fact.
Clients should have the option to:
- File and pay their own taxes manually, or
- Authorize their accounting professional to review, approve, and file on their behalf.
This flexibility is essential for accuracy, oversight, and professional accountability. Mandating automation removes an important layer of review and could lead to serious consequences, such as:
- Incorrect filings or payments due to incomplete or inaccurate setup data, which QuickBooks automatically processes without review.
- Difficulty reversing or amending filings, since QuickBooks takes control of submissions.
- Mismatched timing of withdrawals that can cause cash flow problems, especially for small businesses.
- Reduced trust from accountants and advisors who can no longer ensure filings are accurate before submission.
- Inability to utilize credits on client's accounts.
Automation can be valuable for some users—but it should remain a choice, not a requirement. Accounting professionals and business owners need the ability to determine what’s best for their situation.
Please reconsider making this feature optional rather than mandatory, so users can maintain control and accountability in payroll compliance.
Autopilot
Merged in a post:
PAYROLL AUTOMATION
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Angie Miskell
i will be leaving QBO if you mandate this automation of filing. This is the worst decision you could possible make. You should always keep this optional. I am now currently looking for different payroll options.
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Angie Miskell
I TOTALLY AGREE!
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Wendy Penn
Angie Miskell Let me know if you find any worth exploring!
Autopilot
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It is absolutely unacceptable for Intuit to force the hand of CPA's that are trusted advisors to longtime clients to automate payroll taxes.
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Betsy Doucette
Intuit persuaded us with a huge discount and promises of QBDT going away in 2027 to put our clients on QBO payroll. We were not informed they would force the automation of payroll taxes. Out of five clients (they forced me to do a minimum of five clients to get the 65% discount) - TWO of them are already paid incorrectly by Intuit. Please Intuit, let CPAs handle their own clients payroll and payroll taxes.
Autopilot
Merged in a post:
It is absolutely unacceptable for Intuit to force the hand of CPA's that are trusted advisors to longtime clients to automate payroll taxes.
B
Betsy Doucette
Intuit persuaded us with a huge discount and promises of QBDT going away in 2027 to put our clients on QBO payroll. We were not informed they would force the automation of payroll taxes. Out of five clients (they forced me to do a minimum of five clients to get the 65% discount) - TWO of them are already paid incorrectly by Intuit. Please Intuit, let CPAs handle their own clients payroll and payroll taxes.
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Kelly Chesla
100% Agree
Autopilot
Merged in a post:
Please allow an Opt-Out for the Payroll Tax change on July 1st
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Wendy Penn
This requirement is completely unacceptable. Requiring this without providing an opt-out for qualified accountants or payroll supervisors shows a clear disregard for experienced users.
I spend a substantial amount of time dealing with payroll tax issues—primarily correcting errors or clearing tax form notices that are generated by QBO’s own backend. Adding more rigid controls only compounds an already inefficient process.
The continued lack of flexibility is extremely frustrating and is actively pushing away long-time users who understand what they’re doing. The platform is increasingly being reduced to “Accounting for Dummies,” at the expense of professionals who have relied on it for years.
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Colleen Breuning
Agree 100% with all of the above! I have several clients who are very upset with this mandate - something they NEVER asked for. Also, they have more faith in knowing their accountant is monitoring the payments & filings than having Intuit do so automatically.
Some clients have the same issue, tight cash and need for movement of funds. Intuit has not been clear on when specific tax payments will be withdrawn... for example, a client with a quarterly VA filing frequency - will the taxes accrue or will the taxes be withdrawn each payroll, held by Intui and then remitted quarterly? If so, that would mean Intuit is holding funds and earning interest for potentially up to 3 months. Not acceptable - give clients THE OPTION instead of a MANDATE.
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Dori Patrick
Already, QuickBooks has had to refund monies taken from my clients account without the proper approval as he refused to sign the document. I am highly opposed to this change and can see that one of the things that makes QuickBooks standout, is going away with this loss of oversight by the wonderful accountants that use this program.
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Dori Patrick
In addition to my other comment, I have had to audit many payroll tax filings for different payroll processing services and found so many mistakes that would be caught at the time of review before processing. This is not a good move for QuickBooks and I will be moving my clients over to another payroll provider if this continues. In addition, it causes me pause when recommending an accounting program to my new clients. Not good!
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Dori Patrick
I completely agree. This is causing huge issues already for some of my clients. For example, in WA State, the Workers Comp tax is handled by the state. Because the tax rates are dependant on the labor task involved, this is not something QuickBooks payroll is set up to properly allocate and accrue the right tax rate as QuickBooks does not have the ability to tag a workers comp rate by the labor task involved. If QuickBooks files and/or pays the tax, it will be fined at the time of an audit. Labor and Industries will eventually always audit. The fines and interest penalties are not small.
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