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Eleonora Tashkova
I strongly disagree with making the Automated Taxes and Forms feature mandatory for all new QuickBooks Online Payroll subscriptions. I would not recommend QBO Payroll to any new clients under this setup.
In my experience as a CPA and QBO ProAdvisor, fixing incorrect filings submitted by QuickBooks Payroll has been extremely time-consuming and frustrating—for both professionals and clients. When QuickBooks makes filing and payment automatic, users lose critical control and visibility, and it becomes very difficult to correct issues after the fact.
Clients should have the option to:
  • File and pay their own taxes manually, or
  • Authorize their accounting professional to review, approve, and file on their behalf.
This flexibility is essential for accuracy, oversight, and professional accountability. Mandating automation removes an important layer of review and could lead to serious consequences, such as:
  • Incorrect filings or payments due to incomplete or inaccurate setup data, which QuickBooks automatically processes without review.
  • Difficulty reversing or amending filings, since QuickBooks takes control of submissions.
  • Mismatched timing of withdrawals that can cause cash flow problems, especially for small businesses.
  • Reduced trust from accountants and advisors who can no longer ensure filings are accurate before submission.
  • Inability to utilize credits on client's accounts.
Automation can be valuable for some users—but it should remain a choice, not a requirement. Accounting professionals and business owners need the ability to determine what’s best for their situation.
Please reconsider making this feature optional rather than mandatory, so users can maintain control and accountability in payroll compliance.