All of the checking accounts are linked to Chase and the feed syncs without issue. The only thing not working is when we go to reconcile, the bank statements don't automatically feed into QBs. So when you go to Accounting>Reconcile, then click on the Chase Checking, you get a message saying this account isn't eligible to receive statements. We have another client with the same Chase permissions and the "view statements" button is available in the reconcile menu. We had our Chase banker put us in contact with their tech team and they confirmed it should be working based on the settings and that we should contact QBO support