Improve QBO Chat: Auto-Fill Acct Info + Email Transcript w/ Ticket #
under review
Kim Nixon
When I click to chat, it should automatically grab my info (company, QBO ID, Email). I'd also like to be emailed a transcript of the chat that includes the ticket number assigned. An agent promised to email me and didn't. I didn't have a ticket number from the chat because it wasn't volunteered and I didn't think to ask. I had to spend another 30 minutes waiting/chatting with someone else to get the ticket number on the first chat so that I could then follow up. This way, if I need to follow up, all I have to do is reply to the chat transcript email with follow up questions instead of chatting again. All the info will be in the email. Thank you!
M
Mark, on Canny Feedback
Reminds me of the Guiness ads a few years ago... "Brilliant!"
P
Pamela Kyle
Yes - wholeheartedly agree -- ticket numbers should be visible everywhere, but it can feel like an avoidance scheme if we have to keep asking for them. Customer support surveys should ask "did the agent give you your ticket number?"
Aditi Sahani
Thanks for this feedback Kim Nixon. I will share it with the right team for enhancing the experience.
The status was updated to
under review