Ongoing frustration
under review
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Molly Pellegrino
I stopped posting in here several months ago because I felt like I was just complaining every day. However, the interface that rolled out last summer continues to irritate me, my staff and my clients. I feel it keeps getting worse and worse. Last year the responses we received on here were quite dismissive as if we just weren't willing to adopt to new software. We adopt new software, improved software and upgraded software all of the time as accountants, so I found that attitude toward us quite insulting. After a year of working with the "improved" bank feed, AI Agent, and new menus all over the place, I'm going to be honest, it's gotten worse and continues to frustrate everyone that uses it. This frustration occurs whether I'm training a new or experienced user. This is not an adoption problem; this is a developer problem. I've been able to implement new workflow software over the last year in less time. I've switched some companies to Zoho. I've moved clients to BILL.com, RAMP and Expensify. We left our old workflow software to try using the QBO native Close Books, then Books Close and the bank activity client request feature. The QB tools just don't cut it so we're now implementing Double since it has the same features, plus more, and the screens don't take forever to load. Intuit is trying to do too much, too soon, and jumping to the next greatest and latest before even half of the bugs are fixed on things they rolled out a year ago. It is getting tiring forever working in a beta test environment.
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Liz Bayer
I couldn't agree more on their dismissive attitude. The only time they will actually talk to me is if they are trying to sell IES to me. They have a sales person reach out with little to no understanding of what IES offers to someone who is using QBO Advanced. They also don't understand the projects part of the platform well enough to realize it's already in Advanced.
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That is the only time they will talk to me. They say they are here to listen but really they let you vent quickly with no action plan on the issues. Only to shift the conversation to sales for IES as if it's some great solution for $2,000 per month.
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Maggie LaHaie
I completely agree and thanks for putting this out there! One suggestion if you have not already moved to Double is to look into Xenett. I transferred from Double to Xenett about 6 months ago and just love it so much. My staff loves it even more :)
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Mark, on Canny Feedback
Yes, the interface has become extremely cluttered. Someone must have been promoted. It's like Homer Simpson when he was put in charge of safety signage.
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Jo Landers
Intuit's "move fast and break things" attitude over the past year+ has us recommending Xero to new clients who aren't already in the Intuit universe. We moved one existing client after they had terrible experiences with support earlier this year, and plan to move some others at the end of their current fiscal years because they refuse to work with the software themselves anymore.
Even if we could deal with the constant changes (and the different interfaces depending on which server a client or our own file happens to be stored on), it's a training nightmare for our new staff, and far worse for our clients, who aren't working with this software all day every day. Several of our clients have given up entirely and don't log into their QBO accounts at all anymore, which isn't conducive to a good working relationship or understanding of their finances, and ends up costing both them, and us, unnecessary time and money.
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Chelsea
I wish I could love this feedback because I completely agree with QBO trying to do too much, too soon & jumping to the "latest & greatest" before fixing current issues. All these upgrades are costing us & all it does is frustrate us.
The status was updated to
under review