Ongoing frustration
under review
M
Molly Pellegrino
I stopped posting in here several months ago because I felt like I was just complaining every day. However, the interface that rolled out last summer continues to irritate me, my staff and my clients. I feel it keeps getting worse and worse. Last year the responses we received on here were quite dismissive as if we just weren't willing to adopt to new software. We adopt new software, improved software and upgraded software all of the time as accountants, so I found that attitude toward us quite insulting. After a year of working with the "improved" bank feed, AI Agent, and new menus all over the place, I'm going to be honest, it's gotten worse and continues to frustrate everyone that uses it. This frustration occurs whether I'm training a new or experienced user. This is not an adoption problem; this is a developer problem. I've been able to implement new workflow software over the last year in less time. I've switched some companies to Zoho. I've moved clients to BILL.com, RAMP and Expensify. We left our old workflow software to try using the QBO native Close Books, then Books Close and the bank activity client request feature. The QB tools just don't cut it so we're now implementing Double since it has the same features, plus more, and the screens don't take forever to load. Intuit is trying to do too much, too soon, and jumping to the next greatest and latest before even half of the bugs are fixed on things they rolled out a year ago. It is getting tiring forever working in a beta test environment.
J
Jo Landers
Intuit's "move fast and break things" attitude over the past year+ has us recommending Xero to new clients who aren't already in the Intuit universe. We moved one existing client after they had terrible experiences with support earlier this year, and plan to move some others at the end of their current fiscal years because they refuse to work with the software themselves anymore.
Even if we could deal with the constant changes (and the different interfaces depending on which server a client or our own file happens to be stored on), it's a training nightmare for our new staff, and far worse for our clients, who aren't working with this software all day every day. Several of our clients have given up entirely and don't log into their QBO accounts at all anymore, which isn't conducive to a good working relationship or understanding of their finances, and ends up costing both them, and us, unnecessary time and money.
C
Chelsea
I wish I could love this feedback because I completely agree with QBO trying to do too much, too soon & jumping to the "latest & greatest" before fixing current issues. All these upgrades are costing us & all it does is frustrate us.
The status was updated to
under review