I'm sure some of the newer features and AI-driven tools are valuable for certain users and industries, but they have not added meaningful value to our firm. Instead, we've experienced a steady increase in glitches, broken functionality, interface changes that slow down workflows, and information that is often inaccurate or incomplete.

In particular, Intuit Intelligence has consistently fallen short of expectations. In our experience, the information provided is frequently incorrect, and the insights offered rarely go beyond what can already be determined by reviewing the financial statements directly. Rather than saving time, we often spend additional time verifying its output and correcting inaccuracies.

What has been most frustrating is the cumulative impact these changes have had on efficiency. Features that previously worked reliably have become more cumbersome, requiring workarounds, additional training, and lost productivity across our team. The constant adjustments to workflows make it difficult to see the "improvements" as improvements at all.

Many accounting professionals I speak with would gladly trade the current version of QuickBooks Online for the version from a few years ago. While innovation is important, stability, accuracy, and usability are far more valuable in an accounting platform. Unfortunately, those areas seem to have received less attention in recent years.

Given the amount of time we've lost troubleshooting issues, adapting to unnecessary changes, and working around broken functionality, it is difficult to justify either the current subscription pricing or the upcoming price increases. Intuit should recognize that many long-time users are actively evaluating alternatives—not because they want to leave, but because the product is increasingly making that decision for them.

This, and all of the different features that also have an additional fee. Nickle and dime the small ones to death.