Stop agile coding; it's not working.
under review
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Molly Pellegrino
Can you stop releasing continuous updates? I realize "agile" is all the rage for the last several years, but it really isn't working. Please don't release beta to production if it hasn't been tested thoroughly. Too many updates are being released with major bugs; too many updates are released period. This software has become increasingly frustrating to use over the last 2-3 years. We would understand if bug fixes were deployed continuously, but not minor tweaks to the aesthetic, moving a field from left to right, overhauling toolbars, etc. This just makes for an increasingly troublesome product that is difficult to use, especially when we're having to correct flawed and useless AI automations at every turn.
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Leslie Simmons
I appreciate the on-going effort to improve the software! Recommendation: Consider putting a message on the Home Page (similar to the Take Action alert) that alerts users to the most recent changes.
However, like @Molly Pellegrino, I have been seeing quirky, broken links lately. I agree with the idea of testing the changes before launching to the users. For example, when I switch from one client QBO company to another, I get an error message. Intuit Support cannot identify the problem.
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Mark, on Canny Feedback
"Agile"... is that what they call an elephant with a broken foot? Product needs to have a yearly or semi annual development cycle with features discussed and feedback received from users, broadly, not just fanboys and fangirls before adopted. Monthly and quarterly bug fixes and enhancements related to functionality that fell short. You are trying to fly the plane you are building... crash.
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R Distefano
Nobody at Intuit gives a damn what the users want. QBO started bad and has gotten continually worse with each needless, unwanted tweak and UI change.
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Leslie Simmons
R Distefano - I really disagree! I am regularly in contact with Intuit Support and Intuit Developers who care deeply about the product.
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R Distefano
Leslie Simmons I'm glad to hear that, but that has not been my experience with this software -- since it was first introduced. The support reps and Intuit employees and subcontractors with whom I have interacted knew less about it than we users who are forced to constantly navigate constant unwanted and unhelpful changes to the UI.
And if Intuit did bother to listen to its user base, this feed wouldn't be overflowing like it is with complaints and poor reviews with titles like "Hot Garbage."
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Leslie Simmons
Thinking about your experience and frustration, is it possible that my experience with Intuit is tied to the fact that I am designated at the "Elite" level? When I call Support, I am immediately connected to people who are well trained, highly capable in the software and completely understandable in their explanations. As a solo practioner, this acess is a key element of my work as I have no one else in my business to ask questions to.
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Lynne Ripley
Leslie Simmons The quality and knowledge of support should be competent at all levels. Clients with bookkeepers at a lower level are no less deserving of competent support - and likely are paying as much or more for the software than Elite ProAdvisor's clients.
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Leslie Simmons
Lynne Ripley I agree that the support should be consistent at all levels.
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Anita Jungbluth
I absolutely agree
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Liz Bayer
I couldn't agree more. It also makes the training process for new employees difficult. If you train someone that there is a button in a certain area and the next day it changes it makes it very difficult for them to think on the fly and realize it is a system issue and not a failure in their training process.
The fact that Intuit has continually pushed beta status on us for the last 3 years speaks volumes to their care for their clients. They really don't care how the end users of their products feel about the impacts on productivity by all of these unnecessary changes/updates.
The status was updated to
under review