Too many pop-ups within Invoice
in discovery
J
Jill Shalett
The pop-ups really are too much. I'm trying to create invoices for my clients, they are not on QBPayments, and don't need to be. I keep getting a pop-up while working on an invoice to sign up for QBPayments and when I click out of it, it closes the open invoice, and it keeps happening over and over. Now I'm stuck and not getting any work done. Sometimes we just want to work without those distractions. It's completely counter-intuitive to any efficiency and time-saving Intuit is trying to sell while we are in deep work.
J
Joe Preston
Hi Folks, an update here on removing distractions. We are testing a slim and non-intrusive discovery pattern that animates in from the bottom on list pages. This pattern does not block or push content and is below the fold. In addition the dismissal action hides other related discovery items on that page.
A
Amanda Davis
Deselect all of the options, then select confirm and continue. It took me a minute to simply try that - it worked.
We’re usually looking for a decline button and it’s confusing to not see this option.
P
Pamela Kyle
Amanda Davis once you do this, will it stop the pop-ups on new invoices?
A
Amanda Davis
Pamela Kyle yes, I tested it with a few calls yesterday.
Aditi Sahani
marked this post as
in discovery
J
John Stone
Hi Jill, this is John from the product team. I'm sorry to hear about your negative experience while invoicing and I'd like to better understand what's going on.
Could you send me an email (john_stone@intuit.com) with a few screenshots showing where you are in the invoicing flow and what the pop-up looks like? That will help me investigate and diagnose what's happening.
Best regards,
John
A
Amanda Davis
John Stone it happens EVERY time a new invoice is opened and the QB Payments features isn’t activated. There isn’t an option to decline, but we can deselect all of the options and confirm to continue.
It’s a very frustrating user experience.
Aditi Sahani
Amanda Davis: Jill Shalett are you able to post some screenshots or send them to John Stone so he can figure out if that's a bug?
Aditi Sahani
marked this post as
under review
Sorry to hear Jill Shalett. We will share this with the team