Payroll

Around holiday weekends, QBO Payroll changes all direct deposits to manual checks without notifying the user. Then, they find out when employees call asking where their pay is...then manual checks have to be processed and send via overnight delivery. All this is extra time, cost and frustration to the employer...AND reduces their trust in Intuit products. This happened Labor Day weekend 2025 and New Year week. This is when an "are you sure" pop-up should be happening!! However, the system making decisions for the human shouldn't happen AT ALL in the first place. Please fix this.

On 12/22/25 I created a paycheck in a client file with the date 12/26/25 for the weekly pay period ending 12/24/25 with hours. Later that day while the status was still reading scheduled and not processed, I modified the check to include a dollar amount on top of the hours, but I accidently entered the amount in the holiday hours field instead of the additional pay item field that accepts dollars. On 12/26/25 the employee received a direct deposit for the new incorrect net pay. On 12/29/25 I selected the reverse option in the edit drop down on the paycheck and a created a 2nd paycheck for the employee for the 12/24/25 pay period with the hours and the additional dollars in the correct field. On 12/30/25 the employee received a direct deposit for the new correct net pay. Additionally, her account was debited for the new incorrect 12/26/25 net pay and the old original 12/26/25 net pay that she never got, because the paycheck was modified while the status was still scheduled and not processed. Please consider having the reverse option only reverse the current net pay or revise the screen that appears when you go to reverse a direct deposit for a check that has had at least one revision prior to processing warn the user that the current and all prior net pays will be pulled from the employee account.

Something was changed at some point so that in QuickBooks Online Payroll files exporting of paychecks, tax adjustments and tax payments to a QuickBooks Online file with no payroll subscription can only be setup by someone who has access to both files as a user. If a team member of an accounting firm who has been granted access to both files attempts the export setup the moment they are prompted to sign in with their Intuit ID and do so instead of getting a list of the client files they have access to so they can pick the one the one transactions need to be exported to they get an error message indicating that no company files they have access to were found. This is because the system is looking for files where their Intuit ID has been added as a regular user. This is causing the accounting firm I work at a problem. We can have the client setup the exporting, but randomly sometimes multiple times after setup me or one my coworkers will get an error message when trying to export transactions saying that a sign is needed and we have to have the client relink the files for exporting. I would like it if Intuit could review why this change was made and consider changing things so that accountants can setup exporting to Online files again or figure out why once the export preferences are setup resigning in is periodically needed. With one company that runs payroll weekly I had to have the client resign in two weeks in a row. I suspect that my changing of the preferences for the category for gross pay and the class for some employees after the first resigning in may have triggered the need for the resign in.