Bank Feed & Accounting Agent feedback

Please provide the option to turn OFF the auto opening of the "All Apps" side menu. It's repetitive of what's already available. It takes up valuable screen space with no value added. There are already several menu options and other ways to navigate in QBO. It takes extra time to close and work around resulting in lower efficiency. QBO is supposed to make things easier, faster - this is getting in the way.

No one is working on these things at the same time. My team gets these notes that I'm working on XYZ at the same time and therefore the work is not saved. In the meantime, not only am I not working on XYZ, I don't even have QBO open. I haven't been on all day. No one use uses my credentials. This is a constant event.

I stopped posting in here several months ago because I felt like I was just complaining every day. However, the interface that rolled out last summer continues to irritate me, my staff and my clients. I feel it keeps getting worse and worse. Last year the responses we received on here were quite dismissive as if we just weren't willing to adopt to new software. We adopt new software, improved software and upgraded software all of the time as accountants, so I found that attitude toward us quite insulting. After a year of working with the "improved" bank feed, AI Agent, and new menus all over the place, I'm going to be honest, it's gotten worse and continues to frustrate everyone that uses it. This frustration occurs whether I'm training a new or experienced user. This is not an adoption problem; this is a developer problem. I've been able to implement new workflow software over the last year in less time. I've switched some companies to Zoho. I've moved clients to BILL.com , RAMP and Expensify. We left our old workflow software to try using the QBO native Close Books, then Books Close and the bank activity client request feature. The QB tools just don't cut it so we're now implementing Double since it has the same features, plus more, and the screens don't take forever to load. Intuit is trying to do too much, too soon, and jumping to the next greatest and latest before even half of the bugs are fixed on things they rolled out a year ago. It is getting tiring forever working in a beta test environment.

QBO is down again this morning and I sincerely hope Intuit is monitoring the feedback being shared on DownDetector.com and other customer forums. Recurring outages and system glitches don't just create temporary inconveniences—they have a significant impact on our ability to serve our clients. As accounting professionals, we work under strict deadlines and are entrusted with our clients' financial data. When QuickBooks Online becomes unavailable or core features fail unexpectedly, our work comes to a standstill. Deadlines are missed, meetings have to be rescheduled, accounting tasks are delayed, and we are left explaining issues that are entirely outside of our control. Beyond the lost productivity, these outages damage the trust we've worked hard to build with our clients. They expect reliability from us, and we expect the same from the software we pay a premium to use. Unfortunately, service interruptions have become frequent enough that they're no longer isolated incidents—they're becoming part of the normal experience. As subscription costs continue to increase, reliability should be improving, not declining. Intuit needs to recognize that these recurring outages have real financial and reputational consequences for the accounting professionals and businesses who depend on QBO every day.

I noticed for the first time today that I could not track a vendor deposit refund to the job like we used to. When I receive a check from a vendor I should be able to tag both the vendor name and the job. But today I had to choose one or the other. This needs to be fixed.

Now when i try to click the ? help button it pops up the AI chat instead of letting me set up a way to contact support. As a 15+ year QB user, when i get to the point i want QBO's help i do not want to have to try and navigate AI to get to the support center.

IT HAS BEEN THERE FOREVER!

All of our inactive G/L accounts have been made active again. This is a bug that happened when we activated IAS and needs to be fixed.

3 Questions for you, please (I understand these may need to go to Engineering): Is there any information available regarding storage limits on Intuit's cloud server per subscription of QBO? Are newly created companies receiving different database resources, reporting infrastructure, or post-copy optimization than legacy or established companies? If, after researching the below, I need to pose a question directly for investigation per use case - unless you tell me differently, I suppose I might ask something like: "Please investigate whether a copied company’s reporting indexes, post-copy database processing, tenant provisioning, or report-service allocations are completing correctly?" - OR if I need to provide specific use-cases for investigation. The context: I have several clients who were either in regular retail subscriptions of QBO obtained directly through Intuit or wholesale subscriptions provided by their ProAdvisor who migrated using Intuit's Backup + Restore (Copy) feature, and the reports take FOREVER to load to in the new subscription. There is also no consistent rhyme or reason (which browser, date of the move, length of historical data, subscription tier(s), or when the attempt to run the report was made as it happens when checking over several days), and since the original data file has exactly as much information as the new one - this leads me to believe it is either a server limitation placed on newer subscriptions OR some type of indexing, cache, or optimizations limitations regarding databases or reports failing on newer subscriptions since it does not happen in the originals.

Refresh screen! When Price Rules is activated, why does the user get an error when setting up the rule? The user must "refresh" the screen to get access to create the rule. Just seems something was overlooked in the the new interface. To many clicks.