Payroll

I strongly disagree with making the Automated Taxes and Forms feature mandatory for all new QuickBooks Online Payroll subscriptions. I would not recommend QBO Payroll to any new clients under this setup. In my experience as a CPA and QBO ProAdvisor, fixing incorrect filings submitted by QuickBooks Payroll has been extremely time-consuming and frustrating—for both professionals and clients. When QuickBooks makes filing and payment automatic, users lose critical control and visibility, and it becomes very difficult to correct issues after the fact. Clients should have the option to: File and pay their own taxes manually, or Authorize their accounting professional to review, approve, and file on their behalf. This flexibility is essential for accuracy, oversight, and professional accountability. Mandating automation removes an important layer of review and could lead to serious consequences, such as: Incorrect filings or payments due to incomplete or inaccurate setup data, which QuickBooks automatically processes without review. Difficulty reversing or amending filings, since QuickBooks takes control of submissions. Mismatched timing of withdrawals that can cause cash flow problems, especially for small businesses. Reduced trust from accountants and advisors who can no longer ensure filings are accurate before submission. Inability to utilize credits on client's accounts. Automation can be valuable for some users—but it should remain a choice, not a requirement. Accounting professionals and business owners need the ability to determine what’s best for their situation. Please reconsider making this feature optional rather than mandatory, so users can maintain control and accountability in payroll compliance.

Had call with a firm, they have a client with more complex payroll payments and they can't use our services if this goes into affect as they have to file manually due to the complecities of their payroll. The firm's Company ID 9130356030254576 and the client has 4 EINs' and their COID is 9341453448153329 I am also hearing this concern and many threats to go to other payroll services if this happens, they asr asking to be able to opt out of auto payroll .

Please create the ability to track and pay employees and contractors by the minute but also bill by rounded/ quarter hour as opposed to billing to the minute. I am having to change the time invoiced to the customer on each entry because I pay my contractor by the minute. I need to ability to track and use time in different ways due to various contracts.

I have contractors using QB time. Please create the ability to automatically capture vendor time on vendor bill. Having to enter the time in a bill manually (when the information is already in the system) is redundant and time consuming.

Are All levels of payroll subscriptions being required to accept the Auto filing by QB? If we drop down to a lower subscription, can that be avoided? We prefer to review all of our filings and edit if necessary, before anything is filed or paid.

With Quickbooks taking over full control of payroll taxes and quarterly forms, how are they handling IRS notices regarding client's 941s, 940s and SUTA forms, payments and amount due?

I am writing regarding another unresolved QuickBooks Online payroll issue that has now been escalated without resolution or meaningful follow-up. I deleted a payroll and the related payroll tax payments because the payroll wasn't paid by the clients as instructed. The payroll taxes had been handled outside of QBO, and were cancelled outside of QBO accordingly. The payroll and related payroll tax liabilities were cancelled, and all related entries were deleted within QBO. However, while the payroll tax payment to the IRS correctly appears as deleted in the checking account, the payment still remains in the payroll liability account. This has created an inaccurate liability balance that I cannot clear. I have already contacted QuickBooks experts and support representatives. Unfortunately, no one has been able to resolve the issue. I have been told the matter is “being investigated” and that I would be contacted via email once a solution was available. I have now received this same promise four separate times regarding four different issues within the last month. Only one follow-up email was ever received and issue resolved. The other issues remain unresolved. I have been a QuickBooks user for more than 20 years, and I am honestly appalled by the deterioration of the product and support experience. It feels as though Intuit has become so focused on expanding into countless additional services that the integrity and reliability of the core accounting product are suffering.

It would be very helpful to be able to assign an employee to a certain Timeclock kiosk, set up their automatic breaks, etc all from the regular Employee setup screen as they are being entered rather than having to go to Settings, Time settings, etc...

I have a client who paid the required amount to TWC, which was more than the QBO calculated liability (she did not adjust the experience rate on Jan 1. She recorded the rate in March). The only "resolution" offered is for her to request a refund from TWC. She needs to adjust the liability to match the payment. A simple journal entry did not solve the issue.